Luggage Parts FAQ
Q: Do You Support OEM Telescopic Handles or Wheels for Branded Luggage?
UN: SÌ. JX offers end-to-end customization services, including logo engraving, color matching, and structural adjustments.
We support CDR design files; free samples are available for bulk orders.
Q: How Long Is the Lead Time for Bulk Orders of Telescopic Handles and Wheels? And MOQ?
UN: Standard orders Lead Time: 15-30 giorni . Expedited orders: as fast as 7 giorni, priority production line.
Regular products MOQ: 500 set.
Small orders/trial orders: JX accepts small trial orders, but there will be different requirements. Please contact our sales team through the inquiry form for details.
Q: How Do You Handle Quality Disputes or Defective Batches of Luggage Handles? What is the warranty period?
UN: Luggage handle quality guarantee: JX offers a 5-10 years quality warranty. In the event of defects, we offer replacement of defective parts (upon providing photo/video evidence) or repair services.
Q: What Test Items Are Included for Your Luggage Handle?
UN: All suitcase telescopic handles undergo rigorous 22-point factory testing. The JX factory is equipped with a full range of testing equipment, including shock, running, step, gocciolare, fatica, sway, nebbia salina, and impact testing.
All products undergo complete testing before leaving the factory. Key performance testing standards are twice as high as national standards, such as fatigue resistance of the pull rod and shock testing. This ensures reliability under extreme usage conditions.
Q: What Is Your Minimum Order Quantity (Moq)?
UN: Regular products MOQ: 500 set. The MOQ may vary depending on new molds or special colors/specifications, depending on your requirements.
Small orders/trial orders: JX accepts small trial orders, but there will be different requirements. Please contact our sales team through the inquiry form for details.
Q: How to Request Samples? Sample Fees and Lead Time?
How to Request:
Usually, you need to request samples through the inquiry form on the website or by sending an email to the sales team directly.
You need to clearly provide the required model/specification, quantity, and shipping address.
Sample Fee:
Existing models: JX usually charges a sample fee or provides free samples, but shipping costs are not included.
Customized models: If a new mold is required, a higher mold fee and sample fee will be charged.